Privacy policy

PRIVACY NOTICE

We take both privacy and personal data security very seriously, so please read through our Privacy Notice to ensure that you're fully informed.

 

• This Privacy Policy describes how the-mum-marketplace.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
• Contact
• After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@themummarketplace.co.uk 

 

COLLECTING PERSONAL INFORMATION

• When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 

DEVICE INFORMATION

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site [ADD OR SUBTRACT ANY OTHER PERSONAL INFORMATION COLLECTED].

 

ORDER INFORMATION

• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

SOURCE OF COLLECTION: COLLECTED FROM YOU.

• Disclosure for a business purpose: shared with our processor Shopify, Paypal, Klarna, Stripe and Convictional. 
• Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
• Customer support information
• Purpose of collection:
• Source of collection:
• Disclosure for a business purpose:
• Personal Information collected: [INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS] ????

• Purpose of collection: to provide customer support.
• Source of collection: collected from you
• Disclosure for a business purpose: [ADD ANY VENDORS USED TO PROVIDE CUSTOMER SUPPORT]
• Personal Information collected: [ADD ANY MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEED.]
• [INSERT FOLLOWING SECTION IF AGE RESTRICTION IS REQUIRED]

 

BEHAVIOURAL ADVERTISING

• As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
• You can opt out of targeted advertising by:
• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
• Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

 

USING PERSONAL INFORMATION 

Depending on the type of contact we have with you (perhaps you are registering with us, or you're just having a look around) we might collect the following information:

• Identification of your past and current visits by finding and using cookies residing on your machine.
• Your name.
• Your contact information including an email address.
• Information obtained from your social media profiles registered with us.
• Demographic information such as postcode, preferences and interests.

Other information relevant to customer surveys and/or offers.

• We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

 

RETENTION

• When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
• Automatic decision-making
• If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
• We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
• Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
• Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

• Selling Personal Information
• Your rights

GDPR

• If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

 

CHANGES

• We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

REFINE OR UNSUBSCRIBE FROM COMMUNICATIONS

• You can choose to refine, opt-out of receiving marketing communications from us. If you'd like to refine the communications, you receive then you can set your preferences by logging into your account.
• If you no longer want to hear from us, you can click the 'Unsubscribe' link at the bottom of any email, or login and set your preferences in your account.

 

COMPLAINTS

• As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
• If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]
• Last updated: 07/09/22

 

ANY QUESTIONS?

• If you have questions about your personal data or our Privacy Notice, please contact us at hello@themummarketplace.co.uk

Points below for cross reference (NOT FOR INCLUSION)

Introduction: purpose of document: governing product sales via website; express agreement to document upon order; no abridgment of consumer statutory rights.

• Interpretation: party description definitions.
• Order process: product advertisement as invitation to treat; no contracts except in accordance with order process; online products order process; input error correction and identification.
• Products: types of products; products may change.
• Prices: prices quoted on website; prices changes on website; amounts inclusive or exclusive of VAT; website prices may be incorrect; delivery charges.
• Payments: payment of product prices; methods of paying prices; non payment of product prices; unjustified charge-backs.
• Credit accounts: accounts for business customers only; payment date for account customers; account credit limits; interest payments on business debt.
• Deliveries: document governing deliveries; address for delivery; time for delivery of products; guaranteed delivery period; delivery location restriction.
• Distance contracts: cancellation right: cancellation right for consumers; cancellation right for products; exercise of cancellation right; return of products upon cancellation; refund upon distance contract for products cancellation; diminished value of product on cancellation; refund method; refund timing for products; products excluded from distance contracts right of cancellation.
• Risk and ownership: risk in products passes upon physical possession; ownership of products passes delivery or payment; hold products as bailee; business customers to store products separately etc.
• Warranties and representations: customer warranties and representations including delivery of products; seller warranties relating to products; no implied warranties or representations relating to sale of products.
• Limitations and exclusions of liability: caveats to limits of liability (with consumer protection); interpretation of limits of liability; no liability for force majeure; no liability for business losses; no liability for loss of data or software (with consumer protection); no liability for consequential loss (with consumer protection); no personal liability; liability cap upon product sale.
• Order cancellation: cancellation by first party upon breach; cancellation by second party upon breach; cancellation upon insolvency of business customer; cancellation by first party upon force majeure.
• Consequences of order cancellation: consequences of cancellation of contract to delivery products.
• Scope: document does not cover IP; document does not cover licensing; document does not cover services.
• Variation: revision of document by publishing new version on website; variations govern future contracts.
• Assignment: assignment by first party (with consumer rights); assignment by second party.
• No waivers: no unwritten waivers of breach; no continuing waiver.
• Severability: severability of whole; severability of parts.
• Third party rights: third party rights: benefit; third party rights: exercise of rights.
• Entire agreement: entire agreement - sale of products.
• Law and jurisdiction: governing law; jurisdiction.
• Statutory and regulatory disclosures: copy of document not filed; language of document; value added tax number.
• Our details: website operator name; company registration details; place of business; contact information.